Privacy Policy

Privacy Policy Information

MetaHotel Technologies LLP (“MetaHotels,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our website metahotels.ae (the “Site”).

By accessing or using our Site, you agree to this Privacy Policy.

1. Information We Collect

Since metahotels.ae is a hotel booking aggregator and not a direct booking provider, we do not collect payment details or process reservations. However, we collect the following:

a. Personal Information You Provide

  • Name, email address, and phone number (if submitted through contact forms, newsletters, or inquiries).

b. Information Collected Automatically

  • IP address, browser type, device information, and operating system.

  • Website usage data (pages visited, time spent, referral sources).

  • Tracking information via cookies, Google Analytics, Meta Pixel, and Microsoft Clarity.

2. How We Use Your Information

We use collected information for:

  • Providing access to hotel booking options via partner/affiliate sites.

  • Responding to inquiries and customer support requests.

  • Sending marketing emails, newsletters, and promotions (if you have opted-in).

  • Website optimization, analytics, and improving user experience.

  • Ensuring compliance with legal obligations.

3. Sharing of Information

We may share your information in the following situations:

  • With marketing and analytics providers (e.g., Google, Meta, Microsoft, Brevo, HubSpot) for performance and marketing purposes.

  • With hotel booking partners or affiliate platforms when you click through to make a reservation.

  • When required by law, regulation, or to protect our rights.

We do not sell your personal information to third parties.

4. Marketing Communications

  • We use Brevo and HubSpot to send marketing emails and campaigns.

  • You may unsubscribe from our emails at any time by clicking the “unsubscribe” link in our messages.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

Types of Cookies We Use:

  • Essential Cookies: Required for the Site to function.

  • Performance & Analytics Cookies: (Google Analytics, Microsoft Clarity) help us understand user behavior.

  • Advertising Cookies: (Meta Pixel) allow us to deliver relevant ads and measure campaigns.

Managing Cookies:

You can disable cookies in your browser settings. Please note that some features may not work properly if cookies are disabled.

6. Data Retention

  • Personal data (e.g., contact forms, newsletter sign-ups) is retained only as long as necessary for the purposes collected.

  • Analytics data may be retained for longer periods in aggregated, non-identifiable form.

7. Data Security

  • We implement appropriate technical and organizational safeguards to protect personal data from unauthorized access, alteration, or misuse.

  • Since bookings are completed on third-party partner sites, their security and privacy policies will also apply.

8. Your Data Rights (GDPR)

If you are located in the EU/EEA, you have the following rights under GDPR:

  • Access to your personal data.

  • Correction of inaccurate or incomplete data.

  • Deletion of personal data (“Right to be Forgotten”).

  • Restriction or objection to processing.

  • Withdrawal of consent for marketing communications.

  • Data portability.

To exercise your rights, contact us at it@metahotels.ae.

9. International Data Transfers

Your data may be transferred and processed outside your home country, including to the United Arab Emirates and other jurisdictions where our partners and service providers operate. We ensure that such transfers comply with applicable data protection laws.

10. Third-Party Links

Our Site contains links to external booking platforms and partner sites. We are not responsible for the privacy practices of those third-party websites. We encourage you to review their privacy policies.

11. Children’s Privacy

Our Site is not directed to individuals under 18. We do not knowingly collect personal data from children. If we discover such information has been provided, we will delete it.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For questions about this Privacy Policy or your personal data rights, please contact:

MetaHotel Technologies LLP
Email: it@metahotels.ae
Website: https://metahotels.ae